Root Cause

A book about the most universally agreed-upon and universally ignored discipline in business: actually finding the real problem before you start solving things. Everyone knows you should do root cause analysis. Almost nobody does it well, and the reasons are human, not technical — it's slow, it's uncomfortable, it threatens sacred cows, and the fast fix feels productive even when it isn't. This book makes the case that the gap between knowing you should find root cause and actually doing it is where most organizational failure lives. It's not a methods book. It's a book about the discipline, the culture, and the relentlessness required to keep asking why when everyone around you wants to move on to the fix.